Frequently Asked Questions

Frequently Asked Questions

What documents do I need to rent a car in Dubai?

A valid passport or identification document and a valid driving licence are generally required to rent a vehicle. For international customers, the validity of a foreign driving licence in the United Arab Emirates and any International Driving Permit (IDP) requirements may vary depending on nationality and residency status.

Can tourists rent a car in Dubai?

Yes. Tourists visiting Dubai may rent a vehicle provided that they present valid identification and driving documents and meet the applicable rental requirements.

What is the minimum age to rent a car in Dubai?

The minimum driver age may vary depending on the vehicle category and applicable rental conditions. Premium and luxury vehicles may be subject to different age or additional eligibility requirements. Customers are advised to check the conditions applicable to their selected vehicle before making a reservation.

Do I need an International Driving Permit?

International Driving Permit requirements may vary depending on the customer's nationality, driving licence and residency status in the United Arab Emirates. Customers are advised to confirm whether their driving licence is valid for use in the UAE before making a reservation.

What types of vehicles can I rent?

DAC Rent a Car offers a range of vehicle categories, including economy cars, sedans, SUVs, premium vehicles and luxury cars. Vehicle availability may vary depending on the selected rental dates and booking period.

Can I collect my rental car at the airport?

Yes. Airport vehicle collection and delivery options may be available at locations including Dubai International Airport (DXB) and Al Maktoum International Airport (DWC). The available collection location and any applicable service conditions will be confirmed during the reservation process.

Can the vehicle be delivered to my hotel or another address?

Hotel, residence and address delivery may be available at selected locations. Availability and any applicable delivery charges depend on the requested location and will be confirmed during the reservation process.

Can I drive the rental vehicle outside Dubai?

Vehicles may generally be driven within the United Arab Emirates subject to the applicable rental agreement and insurance conditions. Driving outside the UAE may require prior written approval from DAC Rent a Car.

Is a security deposit required?

A security deposit may be required depending on the vehicle category, rental period and applicable rental conditions. The deposit amount and release conditions will be communicated to the customer before or at the time of vehicle collection.

When will my security deposit be released?

The release period may vary depending on the payment method, financial institution and completion of post-rental checks. Outstanding traffic fines, toll charges, damage or other applicable charges may be deducted where permitted under the rental agreement.

What is your fuel policy?

The vehicle is provided with an agreed fuel level and should generally be returned at the same level. If the vehicle is returned with insufficient fuel, the applicable fuel cost and any related service or handling charges may be charged.

Can I extend my rental period?

Yes. Rental extensions may be available subject to vehicle availability and approval by DAC Rent a Car. Customers should contact us before the original rental period expires if they wish to extend their rental.

What happens if I return the vehicle late?

Late returns may result in additional charges in accordance with the applicable rental agreement and reservation conditions. Customers are advised to contact DAC Rent a Car in advance if they expect any delay.

Can another person drive the rental vehicle?

The vehicle may only be driven by the customer and any additional drivers who have been properly authorised and included in the rental agreement. Additional driver requirements and charges may apply.

Can I rent a luxury car in Dubai?

Yes. DAC Rent a Car offers premium and luxury vehicle rental options designed for customers seeking an elevated driving experience in Dubai. Luxury vehicles may be subject to additional age, deposit, driving licence and rental requirements.

Do you offer chauffeur-driven vehicles?

Chauffeur-driven vehicle services may be available for VIP transfers, business meetings, corporate events, special occasions and private arrangements, subject to availability.

Who is responsible for traffic fines?

Traffic fines, parking penalties and road tolls incurred during the customer's rental period are generally the responsibility of the customer. Where DAC Rent a Car is required to settle such charges, the applicable amount may be charged to the customer in accordance with the rental agreement.

What should I do in case of an accident or vehicle damage?

In the event of an accident, damage or breakdown, DAC Rent a Car should be contacted as soon as reasonably possible. Where required, customers must also follow the applicable reporting and documentation procedures of the relevant authorities in the United Arab Emirates.

Is smoking allowed inside rental vehicles?

No. Smoking and the use of tobacco products inside rental vehicles is prohibited. Additional cleaning, odour removal or restoration charges may apply where necessary.

Can I change or cancel my reservation?

Reservation changes and cancellations are subject to the DAC Rent a Car cancellation and modification policy applicable to the booking. Changes to dates, times or collection locations may also depend on vehicle availability.

Do you offer short-term and long-term car rentals?

Yes. Depending on your requirements, short-term, weekly, monthly and long-term rental options may be available. Different pricing and contractual conditions may apply to long-term rentals.

Do you offer corporate car rental services?

Yes. We provide corporate car rental solutions for businesses, including employee vehicles, executive vehicles, business travel requirements and long-term corporate rentals.

How can I make a reservation?

You can submit a reservation request through our website by selecting your preferred vehicle and rental dates. The required information and documentation for confirming your reservation will be communicated to you during the booking process.

How can I contact DAC Rent a Car?

For information about reservations, car rental, airport transfers or any of our other services, you can contact the DAC Rent a Car team through the contact channels provided on our website.